As fast growing of size and user numbers of digital resources in academic libraries, high quality LibGuides tend to be more and more important. However, the LibGuides in universities have always been deficient in technology acceptance, terminology using and format standards, been lack of powerful retrieval functions or personalized recommendations. This paper took mixed methodologies to combine websites survey and user interviews together, extracted 26 requirement items in 4 dimensions of digital resource guidance, then tested the difference of user demand through KANO method, and identified different levels of user requirements, such as Must-be demands, One-dimensional demands, attractive demands and indifference demands.
Chen Lu Zhang Yilong Li Yafei Pei Lei.
The Tiered Requirements of LibGuides in Academic Libraries in China based on KANO Models. Library & Information. 2022, 42(06): 121-128 https://doi.org/10.11968/tsyqb.1003-6938.2022092