基于KANO模型的高校图书馆数字资源导航工具需求识别*

陈 露 张艺泷 李亚菲 裴 雷

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图书与情报 ›› 2022, Vol. 42 ›› Issue (06) : 121-128. DOI: 10.11968/tsyqb.1003-6938.2022092
图书馆与图书馆事业

基于KANO模型的高校图书馆数字资源导航工具需求识别*

  • 陈   露1   张艺泷2   李亚菲2   裴   雷2
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The Tiered Requirements of LibGuides in Academic Libraries in China based on KANO Models

  • Chen Lu Zhang Yilong Li Yafei Pei Lei
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摘要

数字资源导航是用户获取高校图书馆数据库资源的重要工具和途径。而高校图书馆数字资源导航一直存在资源描述规范缺乏、术语使用与著录标准不统一、检索功能不完备以及缺少个性化推荐等不足。文章采用混合研究方法,综合双一流高校图书馆网站调研与用户访谈分析,提取了数字资源导航4个维度26项需求功能点,并通过KANO方法检验了用户需求差异性,识别出基本需求、期望需求、魅力需求和无差异需求等不同层次的用户需求功能。

Abstract

As fast growing of size and user numbers of digital resources in academic libraries, high quality LibGuides tend to be more and more important. However, the LibGuides in universities have always been deficient in technology acceptance, terminology using and format standards, been lack of powerful retrieval functions or personalized recommendations. This paper took mixed methodologies to combine websites survey and user interviews together, extracted 26 requirement items in 4 dimensions of digital resource guidance, then tested the difference of user demand through KANO method, and identified different levels of user requirements, such as Must-be demands, One-dimensional demands, attractive demands and indifference demands.

关键词

数字资源导航 / 需求识别 / 导航工具 / KANO模型

Key words

digital resources index / tiered requirements / LibGuides / KANO models

引用本文

导出引用
陈 露 张艺泷 李亚菲 裴 雷. 基于KANO模型的高校图书馆数字资源导航工具需求识别*. 图书与情报. 2022, 42(06): 121-128 https://doi.org/10.11968/tsyqb.1003-6938.2022092
Chen Lu Zhang Yilong Li Yafei Pei Lei. The Tiered Requirements of LibGuides in Academic Libraries in China based on KANO Models. Library & Information. 2022, 42(06): 121-128 https://doi.org/10.11968/tsyqb.1003-6938.2022092

基金

*本文系国家社会科学基金重大项目“人文社科专题数据库建设规范化管理研究”(项目编号:18ZDA326)研究成果之一。
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