Deng Weihong, Zhao Youlin
Library & Information. 2014, 34(04): 27-33,98.
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Service Level Agreement (SLA) is an agreement about the Quality of Service between the Service Provider and Service Customer. It aims at defining the details of the service contents, responsibilities and obligations, service price et al. So a good quality of service can be supplied for the customer if the SLA is signed, and, if the quality of the service is not reached the level of the customer required, compensation should be supplied by the service provider. Compared with the traditional library information service, the quantity of the participants in library cloud computing service gets increased, and at the same time , the service contents and service process are also different. From the above reasons, according to the characteristic of library cloud computing service, this paper does some research about the cost model of library cloud computing service based on SLA.