Referring to the national digital literacy evaluation system issued by the Office of the Central Cyberspace Affairs Commission, this paper designed an assessment questionnaire. It analyzed the average values and hierarchical proportions of veterans' digital literacy across various dimensions, and identified the service demand elements for veterans' digital literacy through a combination of the evaluation system and user interviews. Based on a Kano questionnaire, this study categorized these service demand elements using methods such as Kano model classification, hybrid category analysis, and Better-Worse relative satisfaction coefficient analysis. The results show that 76.57% of veterans have achieved a basic or higher level of digital literacy, while 49.37% fall below the average. Among the first-level digital literacy indicators, the scores in descending order are digital thinking (4.151), digital cognition (4.097), and digital skills (3.774). The 22 service demand elements are classified into four types: must-be elements, one-dimensional elements, attractive elements, and indifferent elements. Based on these findings, an M-O-A-I enhancement pathway framework for veterans' digital literacy services is proposed.