通用人工智能（AGI）的出现，给图书馆知识服务带来了发展机遇。AGI在图书馆知识服务领域的应用，既可以升级参考咨询、情报定制等传统服务，也可以实现专业领域支持、多模态融合等创新服务。文章基于AGI的图书馆知识服务内容组建其知识服务框架，并对知识服务层中的知识服务实现过程进行探讨研究，主要包括交互协作层、知识服务层和环境支撑层，以及服务规划、服务设计、服务实现、服务提供和服务改进五个实现阶段。

The emergence of Artificial General Intelligence(AGI) has brought development opportunities to library knowledge services. The application of AGI in the field of library knowledge services can not only upgrade traditional services such as reference consultation and intelligence customization but also realize innovative services in professional support and multimodal integration. The framework of library knowledge services based on AGI mainly includes three layers: interactive collaboration, knowledge service, and environmental support, as well as five implementation stages: service planning, service design, service implementation, service provision, and service improvement.