：疫情过后相当一段时期内，多重因素决定了我国公共文化服务相对于过去十多年的高速度跨越式发展将会步入一个低潮阶段，公共文化服务的工作重点需要向变革服务理念、激发内部活力、调整服务结构、优化资源配置、提高服务效能上转移。疫情防控期间我国公共文化服务的“最佳实践”，首先表现在网上公共数字文化服务全面发力，“线下关门、线上开花”，其次是出现了公共文化机构以高质量专业服务成功介入社会热点问题的案例。疫情防控的经验教训促使我们对公共文化服务中一些问题深入思考，寻求改进，主要包括文化馆数字文化服务的强化、公共文化机构危机应对的重点和机制、公共文化服务的专业化发展、图书馆服务流程和方式的健全。

The public cultural service has witnessed a high speed leapfrog development in the past decade. However, the outbreak of COVID-19, together with other multiple factors, has pushed the public cultural service into a comparatively low stage. To keep the stable pace of the field, public cultural institutions should innovate service concepts, stimulate the internal vitality, adjust the structure of the service, optimize the allocation of resources, and improve the service efficiency. During the epidemic prevention and control period, the best practices of public cultural service in China are: First, online public digital cultural services are fully developed, though offline services are closed, online services are blossomed. Second, public cultural institutions and staffs have successfully intervened in hot social issues with high-quality professional services. The experience of epidemic prevention and control prompts us to think deeply and seek for improvement in the following areas: the strengthening of digital cultural services in cultural centers, the focus and mechanism of crisis response in public cultural institutions, the professionalization development of public cultural services, and the improvement of service processes and methods in library.