：文章从技术的接入与使用、参与社会活动、关注弱势群体、突破社会壁垒、消减数字鸿沟五个角度梳理了数字包容的内涵，并分析与数字排斥和社会包容的关系；将数字包容的影响因素整理成几类，包括ICT获取与使用、ICT素养、人口统计学特征、家庭因素、经济因素、文化因素、社会因素、心理因素等；将数字包容公共政策研究归为电信基础服务与数字培训两类，重点梳理了文献中的数字包容政策效果、公共图书馆中的数字包容行动等。最后从基础设施建设等方面为未来数字包容研究与实践的方向提出了建议。

This article reviews the definitions of digital inclusion from the perspectives of access and use of technology, participation in social activities, assisting vulnerable groups, breakthroughs in social barriers, and reduction of digital divide, and analyzes the relationship between digital exclusion and social inclusion. The influencing factors of digital inclusion are classified into several categories, including ICT acquisition and use, ICT literacy, demographic characteristics, family factors, economic factors, cultural factors, social factors, psychological factors, etc.. Public policy of digital inclusion research is classified into basic telecommunications services, digital training, the effects of digital inclusion policies, and digital inclusion actions in public libraries. The paper reflects on the digital inclusion research and provides suggestions for future research and practice.